Activity/Sessions don't detect with mobile & SSO

#1

Hello,

I try to detected all activity user in PagerDuty and i have observed anomalies on the endpoint “/users/{actor_id}/sessions”

  • It seems that this does not return the activity of users who use the mobile application.
  • As well as users who do not authenticate via SSO.

Do you have a solution to this so that we can know the real activity of our users on PagerDuty?

Sincerely.

#2

Hello @valentin, we ran a quick test and could confirm sessions both for users who log in with username & password, and with SSO.

For web login sessions, you can use the following APIs to iterate over all users:

  1. List Users API: https://developer.pagerduty.com/api-reference/c96e889522dd6-list-users
  2. List a User’s Active Sessions API: https://developer.pagerduty.com/api-reference/09b66cb98e63e-list-a-user-s-active-sessions

As the mobile login is via OAuth the sessions endpoint does not currently list.

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